Models and agents go into the product you already have with the same discipline as any other service: a contract of your own, cost limits and a log of what they did.

Most AI projects that stall do not fail because of the model. They fail because nobody defined which concrete task was being automated, or how anyone would know it worked.
Here the order flips: the task and its measure first, the model second. And whatever gets integrated enters the product as one more service, with its contract, its cost and its logging.
We start by picking a task a person does today, that repeats and that can be measured. That gives a success criterion before the first prompt is written, and avoids building a platform for a problem nobody had.
A model is more useful when it can query and act on real data. With MCP that is exposed as tools with explicit permissions, so you know exactly what it can reach and every use is logged.
An agent that chains steps will fail halfway sooner or later. Orchestrated with Temporal, each step is retryable and the state survives a restart, so one failure does not mean redoing the whole task from scratch.
Cost per task is measured from the start and attacked with the usual levers: caching what repeats, a small model for the easy cases and a large one only for the hard ones, and per-user limits so one odd case does not eat the month’s budget.
Ingestion happens beforehand and without hurry. The query happens while someone waits. Mixing the two is the most common reason a RAG feels slow.
Ingestion, offline
Query, online
↳ Both paths meet at the index: if ingestion is behind, the answer will be correct about stale data.
An agent does not improvise. Every tool is a function with permissions, every call is logged, and there is a cap on loops and on spend.
Goal
A concrete business task, not an open-ended instruction.
The model decides
It picks which tool to use, or answers that none is needed.
Tool (MCP)
Query an API, write to the database, book something. With the user permissions.
Evaluation
Test cases that run on every prompt or model change.
By first picking a task a person does today, that repeats and can be measured. That gives a success criterion before the first prompt is written, and within weeks you know whether it works.
What leaves and what does not gets decided before anything is connected. Personal data is trimmed or replaced before the call, tool access carries explicit permissions, and every use is logged.
Yes, if the model sits behind an interface of your own instead of scattered across the product. Then moving from Claude to GPT or Gemini is swapping one implementation, not rewriting features.
It is measured per task from day one, because that is the only thing that lets you decide. Then it gets attacked with the usual levers: caching what repeats, a small model for the easy cases and per-user limits so one odd case does not eat the month budget.